الشحن
Qatigo Online Wholesale L.L.C.
Last updated: May 2026
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1. OVERVIEW
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This Shipping Policy describes how Qatigo Online Wholesale L.L.C. processes and delivers orders placed on www.qatigo.com. By placing an order with us, you agree to the terms set out in this policy.
This policy is intended to operate in accordance with applicable Qatar laws and regulations, including Qatar's Electronic Commerce and Transactions Law (Decree-Law No. 16 of 2010) and Qatar Consumer Protection Law (Law No. 8 of 2008).
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2. ORDER PROCESSING TIME
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All orders are processed within 1–3 business days after order confirmation.
Orders placed on Fridays or Qatari public holidays will be processed on the next working day.
You will receive an order confirmation after placing your order and a notification when your order has been dispatched.
Business days in Qatar: Saturday – Thursday
Friday and public holidays: Not processed
If we are unable to process your order for any reason, such as an item being out of stock or a delivery restriction, we will contact you and offer an appropriate solution.
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3. DELIVERY WITHIN QATAR
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We deliver across Qatar, including:
— Doha and Greater Doha
— Al Rayyan
— Al Wakrah
— Al Khor
— Lusail
— The Pearl
— West Bay
— Industrial Area
— Other areas and municipalities across Qatar
Estimated delivery times:
— Doha and central areas: 1–2 business days
— Other areas within Qatar: 1–2 business days
Delivery fees:
— Orders below QAR 300: Delivery charges apply based on location
— Orders of QAR 300 or above: FREE delivery
Delivery timeframes are estimates and may be affected by high order volumes, public holidays, weather conditions, or circumstances outside our control. We will notify you of any significant delay where possible.
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4. SHIPMENT TRACKING
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Once your order has been dispatched, you will receive delivery updates through WhatsApp and/or email, where applicable.
If you have any questions about your delivery or order status, please contact us at:
Call / WhatsApp: 3003 7697
Email: info@qatigo.com
Please have your order number available when contacting us.
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5. FAILED DELIVERIES
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If a delivery attempt fails because:
— No one was available to receive the order
— The address provided was incomplete or incorrect
— The customer was unreachable
We will attempt to contact the customer to arrange delivery.
Additional delivery charges may apply if a second delivery attempt is required due to an incorrect address, unreachable customer, or other circumstances attributable to the customer.
Please ensure that your delivery address and phone number are accurate when placing your order.
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6. DELAYED OR LOST SHIPMENTS
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If your order has not arrived within the estimated delivery timeframe, please contact us:
Call / WhatsApp: 3003 7697
Email: info@qatigo.com
Please provide your order number so that we can check the status of your delivery.
If a shipment is confirmed as lost, we will work with the customer to arrange an appropriate resolution in accordance with applicable law and our Refund Policy.
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7. DAMAGED ITEMS ON ARRIVAL
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If your order arrives damaged, please:
- Take clear photos of the damaged item and packaging.
- Contact us within 48 hours of delivery.
- Provide your order number and photos of the issue.
We will review the issue and, where applicable, arrange a replacement, refund, or other appropriate remedy in accordance with our Refund Policy and applicable Qatar consumer protection laws.
For eligible damaged items, return shipping or collection will be arranged by Qatigo where applicable.
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8. RETURN SHIPPING
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— Defective or incorrect items: Qatigo will cover the applicable return shipping costs.
— Change-of-mind returns: The customer is responsible for applicable return shipping costs.
For full return and refund details, please refer to our Refund Policy.
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9. CASH ON DELIVERY (COD)
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We currently offer Cash on Delivery (COD) for orders within Qatar.
Any applicable delivery or handling charges will be displayed at checkout before the order is confirmed.
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10. CONSUMER RIGHTS
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Your rights under this Shipping Policy are in addition to your statutory rights under applicable Qatar consumer protection laws, including Qatar Consumer Protection Law No. 8 of 2008.
If you believe your consumer rights have not been respected, you may contact the relevant authority in Qatar.
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11. CONTACT US
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If you have any questions about shipping, delivery, order status, or delivery-related concerns, please contact us using the details below:
Qatigo Online Wholesale L.L.C.
Doha, Qatar
CR Number: 252773
Call / WhatsApp: 3003 7697
Email: info@qatigo.com
Website: www.qatigo.com
Business Hours:
Saturday – Thursday: 9:00 AM – 6:00 PM (Doha time)
Friday: Closed
We aim to respond to customer enquiries within 1–2 business days.
Thank you for choosing Qatigo.